All artworks on this site is disseminated and sold on behalf of the artist and in the artist own name.
For you as a customer, this means that you are dealing with the artist. Any claim on the works of art in itself is the artist responsibility.
In that case, ONARTS has agreed with the artist's and assist in relation to the buyer so that you only need go through us at ONARTS.
SHIPPING & HANDLING
Works on paper are shipped in tubes. Artworks such as f.ex canvases, sculptures are shipped in crates.
All shipments worldwide comes with a tracking number and is delivered through UPS.
It's very expensive to ship from Norway, so if you have any questions about the prices, please visit DHL, UPS, and or Posten.no
Please allow up to 30 days for delivery.
NB: We do not combine shipping.
If you receive your product and for some reason you are not happy with the product, you have the option of canceling the purchase within a two week period, 14 days.
In this case you will have to inform us by sending an email to email@example.com within this period, and let us know why you are returning the product.
DAMAGES & REFUNDS
All damages must be reported by email within 24 hours of the goods being received.
If the package is clearly damaged, please do NOT accept it upon delivery.
The package will then be returned to us, and you will get a new artwork, or be refunded the full amount you paid, including shipping costs.
If you receive a damaged product, please report it by email to firstname.lastname@example.org within 3 business days of the goods being received.
In this case the product must be returned to ONARTS. (Look for address at the bottom)
You will then be given a replacement for the damaged product, and the return shipping expense will be credited to your payment card account.
If we are unable to replace the product you will be refunded the full amount you paid for the product, including shipping and return costs.
ONARTS reserve the right to issue refunds at any time prior to delivery.
For the moment we only accept Stripe as an option, and they accept Mastercard, Visa, American Express, Discover and many other payment options.
You don't need a Stripe account to purchase. Just choose "Don't have an account", when you checkout, and they will guide you through the payment process. Only Stripe will get your credit card information.
TAX AND CUSTOMS
Please be aware of the customs regulations that apply to the country you are ordering to. All prices on this page is all ex. VAT for international customers. The VAT will be charged to you by your customs control when the product enters your country. The 5% art tax is a tax that apply to all original artworks valued more than 2000 NOK (approx. £ 175 / $230 / € 200). The money goes to an art fund for supporting young artists, and also serves as a pension fund for old artists in Norway. More about the tax here.
The images used on this website are reproduced with the express permission of the relevant artist.
Copyright is retained by the artists and must not be reproduced without the express written permission of the artist or ONARTS.
It is each artists individual responsibility to protect their rights and uphold the ethical guidelines that apply to the trade.
The site and designs implemented is the intellectual property of ONARTS, and must NOT be reproduced for commercial intent.
Any unauthorized reproduction will result in legal proceedings.
COA / CERTIFICATE OF AUTHENTIFICATION
We keep a record of the products that are purchased through our site in our database along with the information on the person that bought the artwork.
If you need to verify that your print is authentic, please send us an email to email@example.com.
Remember to notify us with the artist name, artwork title, edition number and information from the the invoice that came with the original purchase of the print.
Cookies help us identify your device, performance of typical actions on this website or when you are visiting/logged in to specific secure zones.
We use strictly necessary and functional cookies to enable you to move around the site and to provide basic features. Tracking and performance cookies are used to provide a better overall user experience.
Read more about the cookies that are used on our website here.
POST / ADDRESS